Downland Practice Patient Participation Group Meeting

Geoff Grayer has signed up to the Downland Practice Patient Participation Group to represent Brightwalton. He has fed back as follows from the February 2023 meeting, here are the matters effecting patients:
1) I raised the matter why phlebotomy was no longer done at the Practice. Dr. Cave gave a convincing answer, which was basically staffing problems. It is recognised that it is not easy to make an appointment via telephone to WBH, and this is being addressed.
2) Patient Survey in November 2022. We were not presented with details, which I was told could be found on the NHS Web Site. But to summarise, the medical staff were highly commended, but there was dissatisfaction with the reception and on-phone staff. This was of high concern, and the management was considering how this could be addressed.
3) Pharmacy. I raised the question of why it now closed at lunchtime. Dr. Cave explained; basically it is a staff and money problem. However, an automatic dispensing machine is being considered for prescriptions, which would be available 24hrs/day. This is obviously quite expensive, and a survey might be held on how useful this would be. Early days yet, but the Manager is looking into this.

The next meeting is scheduled for mid-June.
Geoff.

If you have any matters you would like to raise or questions your would like to ask at the next Patient Participation Group meeting, please email [email protected] and we will ensure these are passed on.